US Coachways often promoted from within, which is why their sales turnover rate was so high. As a result of a higher sales team turnover rate, US Coachways needed to find a way to reduce the amount of time their sales management was spending training new hires. By taking the time to manually train these new-hires, the sales management team struggled with balancing all of their responsibilities, and often times, sales team members were confused on procesesses. The management staff relied on sending out numerous emails to remind thier sales team of what to do. 

SBG implemented a custom eLearning solution for US Coachways that would allow their business to hire new sales employees, and give the employees the power to train at their own pace in their own time. Using eLearning tactics like simulation, to simulate the software they used on the back-end, and reviewing custom scripts, as well as developing quizzes and exams that would determine if their new hire retained the most pertetinant details. This also allowed employees to review important information, and re-review lessons if they have not had to experience those secnarios in a while. The new sales onboarding, proved to be a more effective model to bring on new hires at US Coachways.